Domestic Home Help

Time for care

Comprehensive, and Compassionate Domestic Care in Ipswich & Essex

Domestic Home Help Services Designed with you in Mind

Our domestic home help in Ipswich, Suffolk & Essex makes lighter work of keeping on top of everyday household tasks that perhaps you find difficult. Family members may live too far away, or perhaps they have other commitments that make it difficult to just pop by. That’s where Nayland Care can help.

Unlike conventional domestic home help services, ours is built into your agreed individual home care plan. There may be some activities you like to do and bring a sense of routine to your day, but there may be others that you find a bind or even tricky.

Guided by how you Like to Live

Whilst our carers are visiting you, they can also make your bed, run the hoover round, give your bathroom a clean or dust those hard to reach places.

In the same way, as our care plans are tailored to your personal care needs, so too is the home help services element of our support. The beauty of our home help service is that we can provide intermittent support, from once or twice a week to every day.

We’re guided by how you like to run your home and we’ll take care of your belongings as if they were our own.


Explore our pricing

We appreciate that deciding to have care at home yourself or arranging visits for a loved one is a big decision. This is one of the reasons why we keep our pricing structure simple and transparent.

View pricing

What our Domestic Home Help Clients Say


A big thank you to everyone who cared for our husband and dad, Patrick. We appreciate everything you did to make his life easier and to help him stay in his home. A special thanks goes to Pauline who made him smile every morning when she visited.

Barbara & Daughter -

Please give me thanks to all the team at Nayland Care in supporting Vera to live well at home – in particular, Shannon and Chris for their kind attention to Vera.

Pat - Husband of Vera

Many thanks for your kindness and patience during the care assessment for my dad, Geoffrey. All is going well, and he is responding positively to your great caring staff.

Thirza - Daughter of Geoffrey

Bob has been my carer for some time now. He is kind and considerate. When he arrives, he has always got a smile for you. Nothing is too much trouble. He has listened to my problems. The day would not be the same without him.

Dotty, a Nayland Care client -

Enabling Florrie to celebrate turning 100 at home

After years of looking after other people, Florrie never thought she would one day need help, but she is glad she has the support of Nayland Care to help her live independently.

View Florrie's Story
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Your Options for Home Help in Ipswich, Suffolk & Essex

Bespoke Domestic Care in Essex

For many people, home help forms part of their overall care plan. Most often, it makes sense that if we are there helping you get dressed or washed that we change your bedding or wash your towels.

Although not an exhaustive list, our home help usually involve some or all the following domestic services:

  • Making, changing and washing bedding
  • Washing and ironing clothes
  • Dusting
  • Hoovering
  • Cleaning kitchens and bathrooms
  • Help tidying and ordering items
  • Changing and taking out bins

We provide home help in the same manner as we do all our care services – with a smile on our face and time for you.

If you have any other questions about Domestic Care in Essex, please contact us.

Home Help in Ipswich & Suffolk

Your care at home funding options

Whether you receive care funding from your local authority, the NHS or are completely self-funding us as a private healthcare service, you’ll receive the same level of care.

Our highly experienced home care team will carry out a full care needs assessment to create an agreed care at home plan. As part of this process, you will also be assessed to see how much you can afford to pay towards the cost of services and whether your care needs could be met by the local authority.

If you have eligible needs, the local authority has a duty of care to meet those needs, but it can charge for services. Alternatively, you may be eligible for NHS funding (if your care needs meet specific criteria) or choose to privately fund your care. Either way, we will create a support plan that carefully takes your finances into account.

Please click on the buttons to find out more:

NHS Continuing Healthcare

For clients with complex or palliative healthcare needs who meet specific criteria, the NHS can fund the support of Nayland Care as part of a continuing healthcare package of care.

Financial help from social services

If the council has assessed you, and agreed you need care and support, you will then be means-tested to see how much you need to contribute, if anything, and how much the council will pay.

Personal Budgets

Depending on where you live, you might be able to use a personal budget; another way in which your local council may pay towards any social care and support you need. It is designed to give you more choice.

Allocated Allowances

If you’re 65 or over and need help with personal care tasks, you may be able to claim Attendance Allowance (AA). If you’re under 65 and need care and support, you may be eligible for Personal Independence Payment (PIP).

Privately funded care

If you’re not eligible for local authority financial support, you’ll have to fund your own home care. Of course, we’ll always look for the most cost-effective way to meet your care needs.

How can I Arrange Domestic Home Help Services?

Reach Out

Whilst our head office is based in Ipswich, we offer home help services in Tiptree, Nayland, Stowmarket, Bacton, Needham Market, Claydon, Woodbridge, Felixstowe, Framlingham, Saxmundham, Aldeburgh, Leiston and neighbouring villages.

Please reach out to us on 01473 550481 or email

We’ll happily provide you with full details on our domestic services and the help that we’re able to help you or a loved one to lessen the load.

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Domestic Home Help FAQs

What is home help?

Home help can mean many things to people. In terms of home care though, home help involves a carer visiting to help with everyday household chores. Chores you may find difficult or simply don’t want to spend your precious time doing.

Home help makes lighter work of keeping on top of everyday household tasks and is usually one aspect of your individual care plan.

Typical household tasks a carer can help with, include:

• Making, changing, and washing bedding
• Washing and ironing clothes
• Dusting
• Hoovering
• Cleaning kitchens and bathrooms
• Help tidying and ordering items
• Changing and taking out bins

How is home help different to housekeeping?

A domestic service usually involves a cleaner visiting you once or twice a week to take care of specified household tasks.

Home help as part of a care plan is different, in the sense that it is designed to support you to live well at home. Whilst a carer is visiting you to help you get dressed and have breakfast, they might also change and wash your bedding or clean whilst they are there.

What are the benefits of home help?

There are many benefits to having home help as part of your care plan. The main one is that it enables you to keep on top of things, when perhaps, you may have struggled.

Certainly, as we age, it can take a little longer to do household chores and so having someone else take care of the trickier tasks is of benefit.

Your care plan will detail your preferences on frequency of tasks and your carer will treat your home with great care. It can be amazing how just having the ironing taken away or the bathroom cleaning removed from your list, can have an impact.

When would you need home help?

A person could need home help for several reasons. It might be that you live alone and find keeping on top of the house tricky, or maybe you’re not as agile as you once were.

As part of your assessment of need, Nayland Care, will consider all aspects of your life and the challenges you face in being able to live well at home. This includes whether you may benefit from having regular home help.

Our aim is to help you live independently at home rather than stepping in to take away all your chores. That’s why we work with you and your family, to create a plan that offers you just the right amount of home help.

How much home help will I need?

This is a good question and one that we are asked quite a lot. The answer is determined by an assessment of need. Talking with you and your family, and visiting you at your home, we work out what you are able and comfortable doing and what housework you struggle with. We also consider what household tasks are a priority to you and whether there are any health and safety concerns. From there, a care plan is created that takes into consideration any home help you may need, with recommendations for visits.

How do you get home help for older adults?

Home help is available to adults struggling with everyday tasks. This could be cooking, cleaning, washing clothes, tidying spaces, hoovering or taking out the bins. This type of help is often referred to as domestic home help and sometimes domiciliary care.

The local authority (e.g., Suffolk County Council) will decide if you’re eligible for funded help by conducting a care needs assessment, the referral for which can be made by a GP, healthcare professional or carer.

Often, if you’re assessed as being eligible, you will also be able to receive other support at home too, which is why domestic home help carers will often carry out a range of caring duties, such as:

• Cleaning kitchens and bathrooms
• Dusting, hoovering and tidying
• Taking out the rubbish
• Washing and ironing
• Tending to personal care needs
• Preparing meals
• Helping a person in and out of bed

Can I decide what’s included in my home help care plan?

A good personal care plan that tends to the individual's care needs should include and respect the wishes of the person being cared for.
This same level of duty and care and applies to domestic home help.

Sharing how you like to keep your home, how frequently you like to change your bed and clean your bathroom etc.…, is important. After all, having your voice heard within your personal care plan, which may include domestic home help, promotes independence.

You need to be comfortable with the proposed routine and be able to alter things should your needs change. This is why it is important to choose a domestic home help provider that regularly reviews the support you require.

At Nayland Care, we try our very best to be as flexible as possible with our domestic home help Suffolk and Essex visits. We keep to the agreed routine, arrive when you expect us to, and always treat you and your home with the utmost respect.

How can I apply for home help?

The local authority (e.g., Suffolk County Council) will decide if you’re eligible for domestic home help and other home care services.

At Nayland Care, we make the process as simple as possible. Our experienced home care team will carry out a full care needs assessment to create a domestic home help plan for you. This happens after the local authority has made its assessment to see how much you can afford to pay towards the cost of services and whether they can meet your care needs.

If you are entitled to support, the local authority has a duty to meet your needs, but it can charge for services depending on your income and savings.

Alternatively, you may be eligible for NHS funding (if your care needs meet specific criteria), or you may choose to fund your care privately.

If funding privately, we will still need to carry out an assessment of your care needs to create a suitable individual home care plan. Here, we will discuss how much support you will need and how we can make the best use of our time at your home to avoid unnecessary costs.