Coronavirus (Covid-19) update from Nayland Care

Concerned about Coronavirus? Find out what we’re doing

We are living in unprecedented and worrying times with the coronavirus (COVID-19) pandemic of great concern to everyone we support.

As you would expect, Nayland Care is committed to protecting the health and safety of our clients and staff and we are doing everything possible to prevent the spread of the virus.

Rest assured, we are keeping up-to-date with the latest developments and guidelines issued by the government as well as the Department of Health and Social Care to keep everyone as safe as possible.

Nayland Care has put in place the following measures so far:


  • Updated and implemented our business continuity plan. This means that those clients in most need of care get the care they need in the event of reduced staff numbers.
  • We have written to all staff and customers clearly outlining our action plan and expectations along with guidelines for how to keep safe at home.
  • We have ordered more Personal Protective Equipment (PPE) in anticipation of an increased need for this. We have additional PPE ready for when this might be needed for customers who are symptomatic. If you are not symptomatic then the usual gloves and aprons are sufficient.
  • From 30th March 2020 we have been calling all customers to carry out a COVID-19 welfare check. We understand that your support networks may be decreased if people that help you with tasks such as shopping and cleaning must self-isolate.
  • Introduced more effective methods of communication to our teams to ensure that important updates are cascaded to staff in a timely manner.
  • Increased manager presence out on the field. At a time of crisis, it is important that our care staff know that we are right there with them. Our care managers are out on the field delivering care every day to support our care teams.

How you can help


It’s really important that we have cooperation from all our clients to keep everyone safe.  Things you can do to help include:

  • Keep a supply of liquid soap and hand towels available so carers can thoroughly wash their hands.
  • Our carers are very conscious of the need to regularly wash their hands but please do feel free to ask them to wash their hands if you are concerned. They will not be offended if you ask them.
  • Most importantly, we ask that our clients adhere to the stay at home guidance and stop all unnecessary visits. The government are clear that visiting friends and family is a breach of the self-isolation guidance.  Visits to drop off shopping are fine and necessary; anything other than this needs to be restricted until the stay at home guidance is relaxed. This is to prevent cross-contamination. Your cooperation with this very hard task is imperative.  If you are worried about this, please get in touch.  Our care team can help you with technology to keep in touch with people.

If you have any concerns, please contact us on 01473 550481.

Update as of: 01/04/2020