Time for care

We know the situation around COVID-19 is a great cause of worry for many, particularly for those who are shielding from the virus.  We feel it is necessary to add some reassurance to you about the measures we’re taking to protect our customers and homecare workers from the transmission of the virus.

  • Our homecare workers receive comprehensive training in infection control which has been renewed in the last two months for each member of staff.
  • We are strictly following industry guidance from the UK’s Public Health Authorities and World Health Organisation which includes emphasis on the importance of safe handwashing practice.
  • We are following the latest guidance from Public Health England regarding the use of personal protective equipment (PPE).  This includes wearing facemasks at all times when we are within 2 meters of anyone in the household.  We might also wear face visors if deemed necessary and we have a good supply of disposable gloves and aprons which are disposed of after each use.
  • Our homecare workers are all supplied with alcohol gel so that they can frequently disinfect their hands
  • If a homecare worker is concerned they may have COVID-19, they are required follow NHS advice. If advised to self-isolate at home, they will follow the Government’s stay at home guidance and will not carry out visits until safe to do so.
  • We will also arrange for a care worker with symptoms to be tested at the earliest opportunity.

We are fortunate to not have had any outbreaks among our care workers or clients and presently we are Covid 19 free.  This is down to our teams working really hard to ensure that stringent infection control measures are adhered to both at home and at work.  Our homecare workers have taken their responsibility to limit the spread of infection very seriously.  Our managers have also worked hard to ensure that any changes in government guidance is implemented swiftly.

We continue to follow direction provided by the UK’s Public Health Authorities and World Health Organisation and review guidance daily, working closely with organisations such as Suffolk County Council, local CCG’s and other healthcare professionals.

If you have a specific concern about your care needs or the needs of a family member, please contact your local office directly and they will be more than happy to reassure you.

Our CQC Covid 19 Health Check