Personal Care

Time for care

Nayland Care is a personal care
agency with a difference.

We recognise that personal care is just that, it’s personal.

Inviting a private carer into your home can be a big step. We understand this and that’s why we take the time to identify the carers we believe you’ll click with; those you feel comfortable with to help you with your personal care needs. We never determine a person by their age or condition. To us, everyone is individual and will have their very own personal care needs.

Our highly-professional, kind and respectful carers develop a trusting relationship with you. They get to know you and your routine – what you do and don’t like.

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Flexible personal care

Where many personal care agencies are inflexible with their timings, we like to take a different approach. We have time for care. What that means is, if you are an early riser, we can make sure we visit you earlier in the morning. Likewise, if you prefer to start your day a little later, we’ll give you an approximate time for when we’ll be there.

Our visits range from 30 minutes up to an entire day depending on how much care you wish to have. You can also arrange care visits for several times during the day.

We’re always led by you as an individual and promise not to clock watch. We stay with you for however long you need us to be there. By reviewing your care plan regularly with you, we are able to make sure your visits are of the right duration to meet you care needs.

Home Care Agency in Ipswich & Suffolk

What our clients say


I would like to say thank you for everything you did for my husband Don in the last two months before his passing. He was able to be cared for at home with dignity, in the place he was most comfortable. He was able to enjoy the cheerful interaction with carers and I was able to take half an hour off now and then to relax.

Lyn - Wife of Don

Nayland Care is totally on the ball with what’s happening with June and always has time to answer any questions we might have regarding her care. They keep us updated and informed of any changes she feels we need to be aware of.

Ellen & Steve -

A big thank you to everyone who cared for our husband and dad, Patrick. We appreciate everything you did to make his life easier and to help him stay in his home. A special thanks goes to Pauline who made him smile every morning when she visited.

Barbara & Daughter -

Without Nayland Care, we could not have kept going. Our carer, Michelle, has helped and guided us through the ‘roller coaster’ of looking after a loved parent at home. Mum is massively fond of Michelle and enjoys her visits, especially since there is a genuine interest in mum’s family history.

Simon & Liz -

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Your personal
home care plan

As your chosen personal care agency, we’ll meet with you and your loved ones to create a bespoke support plan that is entirely tailor-made to suit your needs.

Although not an exhaustive list, our personal care services usually include:

  • Help with dressing
  • Bathing or showering
  • Assistance with mobility
  • Support with managing incontinence
  • Assistance with nutrition and eating
  • Administering or support with medication

Each plan will be delivered by our first class, qualified staff who promise to give encouragement and reassurance with personal care.

Home Care in Ipswich & Suffolk

Enabling Florrie to celebrate turning 100 at home

After years of looking after other people, Florrie never thought she would one day need help, but she is glad she has the support of Nayland Care to help her live independently.

View Florrie's Story

Your care at home funding options

Whether you receive care funding from your local authority, the NHS or are completely self-funding us as a private healthcare service, you’ll receive the same level of care.

Our highly experienced home care team will carry out a full care needs assessment to create an agreed care at home plan. As part of this process, you will also be assessed to see how much you can afford to pay towards the cost of services and whether your care needs could be met by the local authority.

If you have eligible needs, the local authority has a duty of care to meet those needs, but it can charge for services. Alternatively, you may be eligible for NHS funding (if your care needs meet specific criteria) or choose to privately fund your care. Either way, we will create a support plan that carefully takes your finances into account.

Please click on the buttons to find out more:

NHS Continuing Healthcare

For clients with complex or palliative healthcare needs who meet specific criteria, the NHS can fund the support of Nayland Care as part of a continuing healthcare package of care.

Financial help from social services

If the council has assessed you, and agreed you need care and support, you will then be means-tested to see how much you need to contribute, if anything, and how much the council will pay.

Personal Budgets

Depending on where you live, you might be able to use a personal budget; another way in which your local council may pay towards any social care and support you need. It is designed to give you more choice.

Allocated Allowances

If you’re 65 or over and need help with personal care tasks, you may be able to claim Attendance Allowance (AA). If you’re under 65 and need care and support, you may be eligible for Personal Independence Payment (PIP).

Privately funded care

If you’re not eligible for local authority financial support, you’ll have to fund your own home care. Of course, we’ll always look for the most cost-effective way to meet your care needs.

Your next steps

Reach out

Whilst our head office is based in Ipswich, we offer personal care services in Tiptree, Nayland, Stowmarket, Bacton, Needham Market, Claydon, Woodbridge, Felixstowe, Framlingham, Saxmundham, Aldeburgh, Leiston and neighbouring villages. Please reach out to us on 01473 550481 or email

We’ll happily provide you with further information on our approach to personal care and the type of compassionate support you can expect to receive from your private carer.