As a registered care agency, Nayland Care is expected by the Care Quality Commission (CQC) to meet certain standards.
We use the standards clearly set out by the CQC as a baseline for the quality of service we offer but delivering a high quality of domiciliary care goes further than this. We are well aware that a domiciliary care agency can meet CQC standards, yet this doesn’t automatically mean their clients are happy.
It’s important to us that our standards remain over and above the level of care expected of us. Therefore we monitor the quality of our domiciliary care through regular surveys, quarterly reviews, supervisions and observations, monthly audits, and annual appraisals.
We also hold KLoE (Key Lines of Enquiry: Safe, Effective, Caring, Well-Led and Responsive) audits every 2 months, with a final full KLoE review taking place in the last 2 months of the year. KLoE forms are signed by our Director and compiled into folders along with requisite Action Plans. This self-assessment is done to ensure that we are maintaining our CQC rating of ‘Good’ and that improvements are constantly being made to our domiciliary care agency services.