Palliative Care

Time for care

At Nayland Care, we recognise that as our clients near the end of their life, how they choose to spend their time is really important.

That’s why our palliative care service is delivered
with kindness and compassion.

We never determine a person by their age or stage of life. Instead, we take a holistic approach to palliative care. What this means is that we take great care and time to understand your exact personal, medical, social and emotional needs to create a palliative care plan to help you live well.

Whilst our palliative carers appreciate the complexities that come with having a life-limiting illness, they understand the value of supportive care. In our view, palliative care at home should enable you to have a good quality of life. This includes keeping as well and active as possible.

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Palliative care
to suit your needs

Although there is a clinical definition of palliative care, the very term will mean different things to different people. Some people live for many years with a palliative diagnosis, whilst others may have a matter of weeks or months to live and need end of life care.

The important thing is that if you choose to remain at home that you can do so with confidence.

Home Care Agency in Ipswich & Suffolk

A flexible approach to palliative care

We have time for care. What that means is, if you are an early riser, we can make sure we visit you earlier in the morning, giving you an approximate time when we’ll be there to help you. Likewise, if you would like us to pop by a little later, we’re happy to do so. Your time is more precious than ever and so there’s no four hour waiting time.

Our visits range from 30 minutes up to an entire day depending on how much palliative care you wish to have. You can also arrange care visits for several times during the day, which can be a relief when end of life care is required.

Home Care in Ipswich & Suffolk

What our home care clients say


A very sincere thank you on behalf of my friend Anne. As you know, she never wanted carers but by the end she always said how lucky she was to have such kind, caring people looking after her. She saw you as her friends and you made all the difference in her last days.

Gill - Friend of Anne

I would like to say thank you for everything you did for my husband Don in the last two months before his passing. He was able to be cared for at home with dignity, in the place he was most comfortable. He was able to enjoy the cheerful interaction with carers and I was able to take half an hour off now and then to relax.

Lyn - Wife of Don

I wish to thank you all for your care and kindness to Fred in his last days. My particular thanks go to his friends Tracey, Jo, Geia and Michael. Despite being turned over and helped to move, he looked forward to seeing you. He would ask the time and ask how long he has left. So that says it all!

Rita -

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Your palliative care plan

As your chosen palliative carers, we’ll meet with you and your loved ones to create a bespoke palliative care support plan that is entirely tailor-made to suit your needs.

Our palliative carers are highly experienced at providing day-to-day palliative care. Having completed extensive training on end of life care, with many working towards a specialist nationally accredited diploma, our carers can help you with:

  • Managing physical symptoms of pain
  • Administering medication
  • Your personal care needs including personal hygiene, dressing, meal preparation and eating
  • Keeping socially active by accompanying your shopping, to appointments or simply going out for a stroll
  • Understanding your emotions and the reaction of others

We’re always led by your individual palliative care needs and will regularly review your care plan to make sure they are being met. This is really important with a progressive illness so that we can be sure we’re supporting you in the best way possible.

Essex & Suffolk's Domiciliary Care Agency

A renewed sense
of energy

Living with a disability is challenging but with Nayland Care on board, our lives are so much easier and enjoyable. Nayland Care are not just our care team, they are most definitely our friends – a friendship that goes above and beyond our expectations.

View Kelly & Betty’s Story

Your care at home funding options

Whether you receive care funding from your local authority, the NHS or are completely self-funding us as a private healthcare service, you’ll receive the same level of care.

Our highly experienced home care team will carry out a full care needs assessment to create an agreed care at home plan. As part of this process, you will also be assessed to see how much you can afford to pay towards the cost of services and whether your care needs could be met by the local authority.

If you have eligible needs, the local authority has a duty of care to meet those needs, but it can charge for services. Alternatively, you may be eligible for NHS funding (if your care needs meet specific criteria) or choose to privately fund your care. Either way, we will create a support plan that carefully takes your finances into account.

Please click on the buttons to find out more:

NHS Continuing Healthcare

For clients with complex or palliative healthcare needs who meet specific criteria, the NHS can fund the support of Nayland Care as part of a continuing healthcare package of care.

Financial help from social services

If the council has assessed you, and agreed you need care and support, you will then be means-tested to see how much you need to contribute, if anything, and how much the council will pay.

Personal Budgets

Depending on where you live, you might be able to use a personal budget; another way in which your local council may pay towards any social care and support you need. It is designed to give you more choice.

Allocated Allowances

If you’re 65 or over and need help with personal care tasks, you may be able to claim Attendance Allowance (AA). If you’re under 65 and need care and support, you may be eligible for Personal Independence Payment (PIP).

Privately funded care

If you’re not eligible for local authority financial support, you’ll have to fund your own home care. Of course, we’ll always look for the most cost-effective way to meet your care needs.

Your next steps

Reach out

Whilst our head office is based in Ipswich, we offer palliative care services in Tiptree, Nayland, Stowmarket, Bacton, Needham Market, Claydon, Woodbridge, Felixstowe, Framlingham, Saxmundham, Aldeburgh, Leiston and neighbouring villages.

Whether you’re a relative or a client, we’re happy to discuss our palliative care and end of life care services and promise to do with compassion and kindness. Please reach out to us on 01473 550481 or email

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Palliative Care FAQs

What is palliative care at home?

Palliative care at home involves supporting people with a life-limiting illness to live well at home.

A palliative care plan is person-centred, meaning it considers the whole person to ensure they enjoy a good quality of life as their illness progresses. Each palliative care plan is personalised and usually involves one or more of the following:

• Managing physical symptoms of pain
• Administering medication
• Your personal care needs including personal hygiene, dressing, meal preparation and eating
• Keeping socially active by accompanying your shopping, to appointments or simply going out for a stroll
• Understanding your emotions and the reaction of others

A carefully considered palliative care at home plan should always promote independence and wellbeing and should be regularly reviewed to make sure your care needs are being met.

What are the options for palliative care at home?

There are quite a few options when it comes to palliative care at home. You can choose from regular home visits at specific times of day or night. Visits range from 30 minute visits once a week to several times a day or overnight care.

During a care visit, a carer will provide support in accordance with an individual’s person-centre care plan. This could include one of more of the following - personal care, medication support, meal preparation home help or companionship care.

What is the difference between palliative care and end of life care?

Most people would have heard of the terms end of life care and palliative care, but it’s easy to confuse the two.

For a start, palliative care is often misunderstood to be end of life, when for many people it involves living well with a life-limiting illness. It could be that, with the right support, a person lives well with a palliative condition for many years.

End of life care, on the other hand, involves treatment, care and support for people nearing the end of their life. It is an important part of palliative care but involves different care needs.

Where palliative care focuses on living well every day, end of life care helps a person live as comfortably and well as possible in the time that they have left. As with palliative care, end of life care at home often involves close communication with family and friends.

What makes a good palliative carer?

Aside from being suitably trained and experienced, there are many attributes that make up a good palliative carer.

Having an understanding and an appreciation for the client’s daily challenges – both physical and emotional – is important. Any life-limiting illness comes with its ups and downs and your carer will understand this – their job is to help you have more ups than downs.

A good palliative carer takes the time to understand your concerns and will make sure that your care needs are being met and supporting you to live well at home.

Compassionate and caring are equally important traits, as is humour and companionship. That’s why Nayland Care always matches you with a carer who you can have confidence in and who we know you’ll like.

Can you have palliative care at home?

Absolutely. Nayland Care helps many people with a life-limiting illness to live well at home. Palliative care at home enables you to stay in the place where you feel the most comfortable. With the support of an expertly trained compassionate carer, you can receive palliative support at home.

Whether you’re looking for respite visits, daily care, or intermittent visits, palliative care at home is possible. Home carers support you with personal care, symptom management, medication, meal preparation and companionship.

Home care visits range from 30 minutes up to an entire day depending on how much care you need and wish to have. You can also arrange palliative care visits for several times during the day.