Palliative Care

Time for care

At Nayland Care, we recognise that as our clients near the end of their life, how they choose to spend their time is really important.

That’s why our palliative care service is delivered
with kindness and compassion.

We never determine a person by their age or stage of life. Instead, we take a holistic approach to palliative care. What this means is that we take great care and time to understand your exact personal, medical, social and emotional needs to create a palliative care plan to help you live well.

Whilst our palliative carers appreciate the complexities that come with having a life-limiting illness, they understand the value of supportive care. In our view, palliative care at home should enable you to have a good quality of life. This includes keeping as well and active as possible.

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Palliative care
to suit your needs

Although there is a clinical definition of palliative care, the very term will mean different things to different people. Some people live for many years with a palliative diagnosis, whilst others may have a matter of weeks or months to live and need end of life care.

The important thing is that if you choose to remain at home that you can do so with confidence.

Home Care Agency in Ipswich & Suffolk

A flexible approach to palliative care

We have time for care. What that means is, if you are an early riser, we can make sure we visit you earlier in the morning, giving you an approximate time when we’ll be there to help you. Likewise, if you would like us to pop by a little later, we’re happy to do so. Your time is more precious than ever and so there’s no four hour waiting time.

Our visits range from 30 minutes up to an entire day depending on how much palliative care you wish to have. You can also arrange care visits for several times during the day, which can be a relief when end of life care is required.

Home Care in Ipswich & Suffolk

What our home care clients say


A very sincere thank you on behalf of my friend Anne. As you know, she never wanted carers but by the end she always said how lucky she was to have such kind, caring people looking after her. She saw you as her friends and you made all the difference in her last days.

Gill - Friend of Anne

I would like to say thank you for everything you did for my husband Don in the last two months before his passing. He was able to be cared for at home with dignity, in the place he was most comfortable. He was able to enjoy the cheerful interaction with carers and I was able to take half an hour off now and then to relax.

Lyn - Wife of Don

I wish to thank you all for your care and kindness to Fred in his last days. My particular thanks go to his friends Tracey, Jo, Geia and Michael. Despite being turned over and helped to move, he looked forward to seeing you. He would ask the time and ask how long he has left. So that says it all!

Rita -

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Your palliative care plan

As your chosen palliative carers, we’ll meet with you and your loved ones to create a bespoke palliative care support plan that is entirely tailor-made to suit your needs.

Our palliative carers are highly experienced at providing day-to-day palliative care. Having completed extensive training on end of life care, with many working towards a specialist nationally accredited diploma, our carers can help you with:

  • Managing physical symptoms of pain
  • Administering medication
  • Your personal care needs including personal hygiene, dressing, meal preparation and eating
  • Keeping socially active by accompanying your shopping, to appointments or simply going out for a stroll
  • Understanding your emotions and the reaction of others

We’re always led by your individual palliative care needs and will regularly review your care plan to make sure they are being met. This is really important with a progressive illness so that we can be sure we’re supporting you in the best way possible.

Essex & Suffolk's Domiciliary Care Agency

A renewed sense
of energy

Living with a disability is challenging but with Nayland Care on board, our lives are so much easier and enjoyable. Nayland Care are not just our care team, they are most definitely our friends – a friendship that goes above and beyond our expectations.

View Kelly & Betty’s Story

Your care at home funding options

Whether you receive care funding from your local authority, the NHS or are completely self-funding us as a private healthcare service, you’ll receive the same level of care.

Our highly experienced home care team will carry out a full care needs assessment to create an agreed care at home plan. As part of this process, you will also be assessed to see how much you can afford to pay towards the cost of services and whether your care needs could be met by the local authority.

If you have eligible needs, the local authority has a duty of care to meet those needs, but it can charge for services. Alternatively, you may be eligible for NHS funding (if your care needs meet specific criteria) or choose to privately fund your care. Either way, we will create a support plan that carefully takes your finances into account.

Please click on the buttons to find out more:

NHS Continuing Healthcare

For clients with complex or palliative healthcare needs who meet specific criteria, the NHS can fund the support of Nayland Care as part of a continuing healthcare package of care.

Financial help from social services

If the council has assessed you, and agreed you need care and support, you will then be means-tested to see how much you need to contribute, if anything, and how much the council will pay.

Personal Budgets

Depending on where you live, you might be able to use a personal budget; another way in which your local council may pay towards any social care and support you need. It is designed to give you more choice.

Allocated Allowances

If you’re 65 or over and need help with personal care tasks, you may be able to claim Attendance Allowance (AA). If you’re under 65 and need care and support, you may be eligible for Personal Independence Payment (PIP).

Privately funded care

If you’re not eligible for local authority financial support, you’ll have to fund your own home care. Of course, we’ll always look for the most cost-effective way to meet your care needs.

Your next steps

Reach out

Whilst our head office is based in Ipswich, we offer palliative care services in Tiptree, Nayland, Stowmarket, Bacton, Needham Market, Claydon, Woodbridge, Felixstowe, Framlingham, Saxmundham, Aldeburgh, Leiston and neighbouring villages.

Whether you’re a relative or a client, we’re happy to discuss our palliative care and end of life care services and promise to do with compassion and kindness. Please reach out to us on 01473 550481 or email