Why Choose Us

Time for care

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We have time for care

We want you to feel comfortable living at home and to feel as if the care we offer makes your life easier. That’s why we focus on person centred care.

Whilst it’s important we understand your care needs, we never determine a person by their age or condition. Instead, we see you as the unique individual that you are and take great care to know what your likes and dislikes are.

That’s why all our care plans and assessments are person centred and created with you by Team Leaders and Assessors trained in Person Centred Care Planning.

Quite simply, we have time for care. Just because you told us at your assessment that you like to walk along the seafront doesn’t mean that’s the only place we’ll accompany you – unless, of course, you like the familiarity. We’re guided by you and are flexible in our approach.

Having a carer who has time for you and understands you is what makes this possible.

Why choose us

  1. We have time for care

    The time we spend with you should always be meeting your care needs and provide added-value to your life.
  2. We value you

    You will never feel like just another client. Your carer will be someone you can trust to support you to live happily at home.
  3. We believe in choice

    You retain choice to live life your way, with our carers stepping in to give you the support to do just this.
Home Care Agency in Ipswich & Suffolk called Nayland Care

What our clients say

Testimonials

Many thanks for your kindness and patience during the care assessment for my dad, Geoffrey. All is going well, and he is responding positively to your great caring staff.

Thirza - Daughter of Geoffrey

Bob has been my carer for some time now. He is kind and considerate. When he arrives, he has always got a smile for you. Nothing is too much trouble. He has listened to my problems. The day would not be the same without him.

Dotty, a Nayland Care client -

Without Nayland Care, we could not have kept going. Our carer, Michelle, has helped and guided us through the ‘roller coaster’ of looking after a loved parent at home. Mum is massively fond of Michelle and enjoys her visits, especially since there is a genuine interest in mum’s family history.

Simon & Liz -

Experienced, thoughtful carers

After listening to you and understanding your care needs, we’ll provide regular carers who you can trust and rely upon. Those whose company you enjoy and who will help make living at home possible, whether they are attending to your personal care needs or accompanying you out and about.

In delivering person centred care, our care staff are trained to promote dignity, respect and carefully listen to what your care needs are.

This is why our recruitment is values-based as well as knowledge and skills-based. Whenever we make a new appointment, we take great care to understand the carer applying for the role so that we can be sure they share our values and standards.

We’re one of Essex and Suffolk’s most progressive domiciliary care agencies. In our opinion, care should never stand still. Our carers should have the chance to continually improve their care offering for the benefit of our clients. That’s why all our staff benefit from our dedicated training facility, where they continue to learn and progress their knowledge of care throughout their career.

The vast majority of training is delivered by Company Director Chelsey Cookson who is an accredited Senior Trainer specialising in complex care.

Areas covered

Reach out

Whilst our head office is based in Ipswich, we offer home care and support throughout Tiptree, Nayland, Stowmarket, Bacton, Needham Market, Claydon, Woodbridge, Felixstowe, Framlingham, Saxmundham, Aldeburgh, Leiston and neighbouring villages.

To discuss your care options, please reach out to us on 01473 550481 or email admin@naylandcare.com

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Your care at home funding options

Whether you receive care funding from your local authority, the NHS or are completely self-funding us as a private healthcare service, you’ll receive the same level of care.

Our highly experienced home care team will carry out a full care needs assessment to create an agreed care at home plan. As part of this process, you will also be assessed to see how much you can afford to pay towards the cost of services and whether your care needs could be met by the local authority.

If you have eligible needs, the local authority has a duty of care to meet those needs, but it can charge for services. Alternatively, you may be eligible for NHS funding (if your care needs meet specific criteria) or choose to privately fund your care. Either way, we will create a support plan that carefully takes your finances into account.

Please click on the buttons to find out more:

NHS Continuing Healthcare

For clients with complex or palliative healthcare needs who meet specific criteria, the NHS can fund the support of Nayland Care as part of a continuing healthcare package of care.

Financial help from social services

If the council has assessed you, and agreed you need care and support, you will then be means-tested to see how much you need to contribute, if anything, and how much the council will pay.

Personal Budgets

Depending on where you live, you might be able to use a personal budget; another way in which your local council may pay towards any social care and support you need. It is designed to give you more choice.

Allocated Allowances

If you’re 65 or over and need help with personal care tasks, you may be able to claim Attendance Allowance (AA). If you’re under 65 and need care and support, you may be eligible for Personal Independence Payment (PIP).

Privately funded care

If you’re not eligible for local authority financial support, you’ll have to fund your own home care. Of course, we’ll always look for the most cost-effective way to meet your care needs.