Healthcare at Home

Time for care

Safely Delivering Healthcare at Home
with Medication Support in Ipswich, Suffolk & Essex

Our Home Carers are Fully Trained
to Provide Support with Medication

Support with medication is a vital part of Nayland Care’s compassionate healthcare at home across Ipswich, Suffolk, and Essex. If you or a loved one is taking medication – perhaps a few different types – it can be difficult to manage. Especially if you must take different pills at varying times of the day; some with food and others without.

Our exemplary home carers are fully trained to provide medication support. They’re only too happy to manage you or your family member’s medication and liaise with doctors and pharmacists to order more.

In delivering healthcare at home and providing support with medication, our home carers are trained in accordance with the widely accepted UKHCA medication policy.

It is important you feel you can trust us to provide medication support. After all, it’s vital that your medication is handled and stored safely, and that we are aware of any medication changes so we can deliver the bespoke healthcare at home that you or your loved one deserves.


What our Home Healthcare Clients say


Nayland Care is totally on the ball with what’s happening with June and always has time to answer any questions we might have regarding her care. They keep us updated and informed of any changes she feels we need to be aware of.

Ellen & Steve -

I would like to write on behalf of the family to give our thanks to the team who looked after Kay so well. Had it not been for their excellent care she would not have been able to live independently for as long as she did. Special thanks go to Karen who went above and beyond her role in supporting Kay.

Liz & Family -

A big thank you to everyone who cared for our husband and dad, Patrick. We appreciate everything you did to make his life easier and to help him stay in his home. A special thanks goes to Pauline who made him smile every morning when she visited.

Barbara & Daughter -

I wish to thank you all for your care and kindness to Fred in his last days. My particular thanks go to his friends Tracey, Jo, Geia and Michael. Despite being turned over and helped to move, he looked forward to seeing you. He would ask the time and ask how long he has left. So that says it all!

Rita -

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Your Medication Support Plan

In our view, your care plan should promote as much independence as possible. That’s why, for many clients, we schedule our personal care visits so that we can be there to prompt you to take your medication or give full support by administering medication.

In our view, taking medication shouldn’t hinder your everyday life – if managed well, it should effortlessly form part of your daily routine.

That’s why our medication support is guided by you. You let us know how you would like to be supported in taking your medication and we’ll write this into your home care plan.

As a summary, our healthcare at home support involves:

  • Encouraging or reminding you to take your medication
  • Administering medication
  • Managing medication (re-ordering and collection of repeat prescriptions)
Home Care in Ipswich & Suffolk
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In helping you, we’re always mindful of your safety and that tweaks to medication occur all the time.

That’s why we regularly review the support with medication you require by revisiting your care plan to make sure it safely meets your needs.

The important thing to remember is that we’re led by your individual home care needs. Your confidentiality is important to us too. Although it can help us better meet your care needs to understand all your healthcare at home needs, it’s up to you how much health or medical information you wish to share with us. We’ll never pry, and that’s a promise. But we do promise to ask how you are and make sure that you’re comfortable and happy with the medication support your receiving.

Supporting independence with compassion

Henry's family is very impressed with the way our carers have shown kindness and perseverance each and every day, staying calm while providing care.

View Henry's Story
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Complex Care

Should you have complex care requirements, we can help you safely manage your healthcare at home. Not only are our carers trained to administer complex medication, they’re also experienced at supporting people with complex care needs.

As a client with a complex condition, we prepare an individual care plan that focuses on what you are able to do and what your wishes are rather than what you can’t do. That’s why most of our home care plans involve a combination of services.


Your care at home funding options

Whether you receive care funding from your local authority, the NHS or are completely self-funding us as a private healthcare service, you’ll receive the same level of care.

Our highly experienced home care team will carry out a full care needs assessment to create an agreed care at home plan. As part of this process, you will also be assessed to see how much you can afford to pay towards the cost of services and whether your care needs could be met by the local authority.

If you have eligible needs, the local authority has a duty of care to meet those needs, but it can charge for services. Alternatively, you may be eligible for NHS funding (if your care needs meet specific criteria) or choose to privately fund your care. Either way, we will create a support plan that carefully takes your finances into account.

Please click on the buttons to find out more:

NHS Continuing Healthcare

For clients with complex or palliative healthcare needs who meet specific criteria, the NHS can fund the support of Nayland Care as part of a continuing healthcare package of care.

Financial help from social services

If the council has assessed you, and agreed you need care and support, you will then be means-tested to see how much you need to contribute, if anything, and how much the council will pay.

Personal Budgets

Depending on where you live, you might be able to use a personal budget; another way in which your local council may pay towards any social care and support you need. It is designed to give you more choice.

Allocated Allowances

If you’re 65 or over and need help with personal care tasks, you may be able to claim Attendance Allowance (AA). If you’re under 65 and need care and support, you may be eligible for Personal Independence Payment (PIP).

Privately funded care

If you’re not eligible for local authority financial support, you’ll have to fund your own home care. Of course, we’ll always look for the most cost-effective way to meet your care needs.

How can we Deliver Healthcare at Home?

Reach out

Whilst our head office is based in Ipswich, we can provide healthcare at home in the form of medication support in Tiptree, Nayland, Stowmarket, Bacton, Needham Market, Claydon, Woodbridge, Felixstowe, Framlingham, Saxmundham, Aldeburgh, Leiston and neighbouring villages.

Whether you’re a relative or a client, we’re happy to discuss how we can make life that little easier. Please reach out to us on 01473 550481 or email

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Healthcare at Home FAQs

What is healthcare at home?

Healthcare at home is where a carer visits a person in their home to provide medical support detailed within an individual care at home plan.

In Nayland Care’s view, your care plan should promote independence. This is why personal care visits are often scheduled for when medication must be taken.

It may well be that you just need help reminding you to take your medication or it could be that you need a carer to administer it for you. Either way, details are contained within your care plan on how you are to be supported with medication.

Can a home care assistant administer medication?

Yes, but only if they have been trained to do so. That’s why all our home carers are fully trained – in accordance with the UKHCA medication policy - to provide medication support.

A carer’s exact level of involvement and support in administering medication will be detailed within your individual care plan, alongside specific dosages, timings, and doctors’ details.

What are the benefits of medication support?

It can be quite a responsibility remembering to take different medications throughout the day, some with food, others without. Having a carer support you with your medication will help limit how much your medication dictates your everyday living. Carefully planned medication support is often a welcome relief for people and can become effortlessly routine, with the right care.

It may well be that you’re happy to take your own pills or inject your insulin, but just need the reassurance of a second person that you have taken the correct dosage at the right time.

Or maybe you need to apply cream to an area that is difficult to reach on your own. Having medical assistance can be a real benefit.
Equally, you may need us to administer your medication if you are assessed as being unable to do so. Either way, with medication support, you are in safe hands.

What are the three levels of support with medication?

There are three levels of medication support. Level 1 is where the person receiving support self-medicates with guidance, Level 2 is where the carer administers medication and Level 3 is where carers administer medication using a specialist technique.

The important thing to remember is that you’ll never be given a ‘level’ as a person since it might well be that you’re able to take your pills, but you need help administering medicated cream.

That’s why it is important that your care plan is carefully considered and, where required, includes input from your doctor.

What is a medication support plan?

NICE describes the term ‘medicines support’ as any support that enables a person to manage their medicines. What is included within an individual’s medication support plan varies depending on a person’s needs.

The assessment of a person’s medication support needs must form part of an overall assessment of needs and preferences for care and treatment.

An important point to remember is that a carer cannot take responsibility for managing a person’s medicines unless the overall assessment indicates the need to do so, and this has been agreed. The reason for this is to encourage independence, wherever possible.